Frequently Asked Questions

Your data will be treated confidentially. Your payment will be processed via Buckaroo. Buckaroo's system is protected against unauthorized access by third parties through Secure Socket Layer (SSL) encryption.

You can complete the bank transfer via online banking or you can contact your bank to arrange the transfer to our payment provider, Buckaroo. Once you have chosen a bank transfer, you will automatically receive an email containing all the bank details of our payment provider. Any costs associated with the bank transfer are at your expense.

Payment upon delivery is not possible. Payment after delivery is. Diamond Point only accepts orders that are paid in advance or paid afterwards via Afterpay (see answer to the question 'Can I also pay afterwards?').

There could be several reasons why your credit card is not being accepted or validated. Choose a different payment method or use a different credit card.

Klarna handles the entire pay-later process for Diamond Point. This means you will receive a payment overview from Klarna. With the Klarna App, you can view and pay this payment overview securely and very easily from your smartphone. In the Klarna online environment, you can manage your payment overviews from your computer or tablet. Klarna will keep you informed via push notifications & email when a payment overview is ready for you.

To approve your request to pay later, Klarna performs a data check. At the time you order, Klarna checks a large number of factors. These include your personal details, the order amount, the webshop where you are ordering, and more. Based on this combination of data, Klarna tries to estimate whether you can pay for your order later. 

If, unfortunately, your request to pay with Klarna is not authorized, you can, of course, pay for your order using another payment method. You can always contact Klarna if you have any questions. For more information, we refer you to Klarna.

Send an email to service@diamondpoint.nl and attach a copy of your bank statement clearly showing the amount. This will allow us to link your payment to your order. The bank statement must also clearly show the following information:

Account number;
Account holder's name;
Account holder's city;
Bank name;
Bank's city;
IBAN number;
BIC code;
The reference used for the payment;
The account number to which the payment was sent.

Please note that your order will not be shipped until we have received your payment. If you choose a bank transfer, it will take longer for us to receive your payment than if you choose one of the other payment methods.

For the Netherlands, the processing time is 3-4 days.

All mentioned prices include VAT.

Contact Diamond Point via info@diamondpoint.nl

If paying by bank transfer, you must make the payment within 7 business days of placing the order.

Unfortunately, it is not currently possible to request express delivery.

If the order has not yet been shipped, you can request to change your delivery address via the contact form. 

Your online orders are delivered in luxurious Diamond Point gift packaging with a packing slip, return form and original Diamond Point certificate. You can also use this certificate for your insurance.

We have the following delivery times:

1 to 2 business days: Your jewelry is in stock and will be delivered almost immediately.
3 to 5 business days: Your jewelry is in stock and will be delivered within 3 to 5 business days.
3 to 6 business weeks: Your jewelry is specially crafted or custom-made in our atelier.

You can find the delivery times for each product on the product page, the shopping cart page and the order confirmation of your order that you receive by email.

During the ordering process, you can choose from the delivery options below.

Shipping - to home address (delivery to neighbors not allowed)

The carrier will only deliver the package to the specified address. If you are not home at the time of delivery, the carrier will take it to the nearest PostNL location. You have one week to pick up the package from the PostNL location, after which the package will be returned to Diamond Point. Remember to bring a valid form of identification when you pick up your package.

Shipping - to home address (delivery to neighbors allowed)

If you are not home at the time of delivery, the carrier will deliver the package to one of your neighbors. You will receive a notification about this in your mailbox. If this is not possible, you will receive a notification in your PostNL app and the package will be taken to the nearest PostNL location. With this code, you can see on track & trace where you can pick up your package. You will then have one week to pick up the package. After that, it will be returned to Diamond Point. Remember to bring a valid form of identification when you pick up your package.

You may return the jewelry if it is not to your satisfaction. However, if you have specifically requested changes or modifications (customization), the right of return will not apply.

If you are not satisfied with the jewelry you received, you can return the item within 14 days of receipt. You can let us know within 14 days of receipt that you wish to cancel the purchase. After notifying us of your cancellation, you will have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, provided that you include a statement indicating your intention to cancel.

How do I return (part of) my webshop order?

1. Register

Within 14 days of receiving your order, select the items you want to return and choose your preferred return method. Even if you choose to exchange the items or return them to one of our shops, you must still register your return. You can also return multiple orders at the same time. You can indicate this in our returns portal.

2. Packaging

If you decide to return the jewelry, please return it undamaged, in its original packaging (if reasonably possible), along with the original certificate. Remember to remove or cover the old shipping label. Write the barcode clearly on the package.

3. Shipping

Take your package to a post office within 3 business days of registering it.

4. Refund

We will refund the full purchase price (including any shipping and payment costs) as soon as possible, but no later than 14 days after receiving your cancellation notice. However, we may delay the refund until we have received the products or until you have proven that you have sent them.

Would you like to send it yourself?
Our return address is:
In de Wolken 226
1186BP Amstelveen

You can return your purchase free of charge within 14 days of revoking your order using a return label. If you wish to return an item on your own initiative without prior notice, the immediate costs for returning it will be at your own expense (without a return label), but the shipping costs will also be at your own expense. Items that have been specially (custom-made) manufactured at the customer's request or in consultation with the customer cannot be returned.

You also have the option to exchange or return your purchased item free of charge at any of Diamond Point's 7 locations in de Bijenkorf. You must do this directly with a Diamond Point employee and not with the customer service of de Bijenkorf. Your order must be presented undamaged and unworn, (if reasonably possible) in its original packaging, including the accompanying certificate and the completed return form.

When dropping off a return, you will receive a proof of delivery. Your payment will be refunded as soon as possible, no later than 14 days after revocation, in the same way the original payment was made.

You can exchange your ring for a different size within 14 days of delivery, provided it has not been worn and is undamaged.
You are welcome to visit our shops on the ground floor of De Bijenkorf, where we can measure your ring size and process your exchange. If the correct size is available in the shop, your exchange will be processed immediately and you can take your new ring with you.

If you purchased your ring online and are unable to exchange it for a different size in one of our shops, you can also send it to our service centre. On the return form, please indicate reason: 11 size not correct, exchange for different size. And on the dotted line, write the desired size with a pen. We will process your exchange. To measure the correct ring size at home, you can order a free ring sizer on our website.

If you have a complaint about our service, a piece of jewelry, or our website, please let us know. Fill out our contact form or send an email to info@diamondpoint.nl.  We will investigate the complaint and provide a substantive response within 14 days.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.degeschillencommissie.nl). 

You can enter your discount code in the shopping cart by clicking Apply Discount Code. We recommend copying and pasting the code. Then press the “Apply” button.

We recommend copying and pasting the code and checking whether you meet the terms and conditions of the promotion. If you have done this and it still does not work, customer service can test the code. You can send an email to info@diamondpoint.nl with your discount code and the item number you wish to order.

For the after-sales service of your jewelry, you are welcome at Diamond Point. We will be happy to take care of your jewelry.

Of course, we will check whether this can be covered under warranty. The warranty assessment takes place at the atelier. If it is not covered under warranty, you will receive a price quote. It is not possible to make a warranty assessment based on a photo or over the phone. 

You can leave your jewelry at one of our shops on the ground floor of de Bijenkorf, our shops. This is free of charge and you will immediately receive a receipt with the reference number indicating that your jewelry is being processed by us.

Did you purchase your jewelry online and are you unable to drop off your jewelry at one of our shops? Then you can also send it to our service center.

The shipping and the associated risk are at your expense. Therefore, we advise you to keep the proof of postage safe and to pack the jewelry very carefully: in a jewelry box with a larger box around it, so that it does not suffer any transport damage. Do not forget to add a note with your contact details and a description of what is wrong with the jewelry, please also mention the certificate number (or include a copy of the certificate).

The address is:

DP Business B.V. attn. after-sales department, In de Wolken 226, 1186 BP  Amstelveen.

Within a few days after we receive the package, you can expect an email with the confirmation of receipt.

We collect genuine customer reviews via Lipscore.

All reviews on our website come from customers who have actually made a purchase from Diamond Point. This way, you can be sure that every review is based on a real experience.