FAQ

Your data will be treated confidentially. Your payment will be processed via Buckaroo. Buckaroo's system is protected against unauthorized access by third parties via Secure Socket Layer (SSL) encryption.

You can complete the transfer via internet banking or you can contact your bank for the transfer to our payment provider, Buckaroo. If you have opted for a bank transfer, you will automatically receive an email with all bank details from our payment provider. Any costs for the bank transfer will be at your expense.

Pay bee delivery is not possible. Pay after episode yes. Diamond Point only accepts orders that have been paid in advance or paid afterwards via Afterpay (see answer to the question 'Can I also pay afterwards?'

There may be several reasons why your credit card is not accepted or cannot be validated. Choose a different payment method or use a different credit card.

Klarna takes the lead Diamond Point the entire post-payment process. This means that you will receive a payment overview from Klarna. With the Klarna App you can view this payment overview and pay, safely and easily from your smartphone. In the online environment Klarna you can manage your payment statements from your computer or tablet. Klarna keeps you informed via push notifications & email when a payment overview is ready for you.

Klarna carries out a data check to approve your request for post-payment. When you order, Klarna checks a large number of factors. This includes your personal data, the order amount, the webshop where you order and more. Based on this combination of data, Klarna tries to estimate whether you can pay for your order afterwards. 

In the unlikely event that your request for payment with Klarna is not authorized, you can of course pay for your order with another payment method. You can always contact Klarna if you have any questions. For more information, we refer you to Klarna.

Send an email to service@diamondpoint.nl and enclose a copy of your bank statement in the attachment, clearly showing the amount. This allows us to link your payment to your order. The bank statement must also include the following information:

Account number;
Account holder name;
Account holder's city name;
Name of the bank;
Place name of the bank;
IBAN number;
BIC code;
Reference used for payment;
Account number to which the payment was sent.

Please note that your order will not be shipped until your payment has been received by us. If you choose a bank transfer, it will take longer for us to receive your payment than if you choose one of the other payment methods.

For the Netherlands the processing time is: 3-4 days.

All prices mentioned include VAT.

Please contact Diamond Point through it info@diamondpoint.nl

PayPal is a payment system, you can see it as an extra bank account that you have in addition to your regular bank account. With PayPal you also have to open an account, but you will not receive a bank account number, but the PayPal account will be linked to your email address. You only have to select PayPal from our payment menu. You will then be asked to log in to your account and confirm the payment.

In the case of bank transfer, you must transfer the payment within 7 working days after placing the order.

Unfortunately, it is currently not possible to request express delivery.

If the order has not yet been shipped, you can have your delivery address changed via the contact form. 

Your online orders are delivered in luxury Diamond Point gift packaging with a packing slip, returns form and original Diamond Point certificate. You can also use this certificate for your insurance.

We use the following delivery times:

1 to 2 working days: Your jewellery is in stock and delivered almost immediately.
3 to 5 working days: Your jewellery is in stock and will be delivered within 3 to 5 working days.
3 to 6 working weeks: Your jewellery is specially manufactured or custom-made in our workshop.

You can find the delivery times per product on the product page, in the shopping cart page and on the order confirmation of your order that you receive by email.

When ordering, you can choose from the delivery options below.

Shipping - to home address (do not deliver to neighbors)

The carrier only delivers the package to the specified address. If you are not at home at the time of delivery, the carrier will take it to the nearest PostNL location. You have one week the time to collect the package at the PostNL location after which the package will be returned to Diamond Point. Don't forget to bring a valid ID when you pick up your package.

Shipping - to home address (delivery to neighbors allowed)

If you are not at home at the time of delivery, the carrier will deliver the package to one of your neighbors. You will receive a message in your mailbox. If this does not work, you will receive a message in your PostNL app and the package will be taken to the nearest PostNL location. With this code you can see on track & trace where you can pick up your package. Then you have one week the time to pick up the package. Then it is sent back to Diamond Point. Don't forget to bring a valid ID when you pick up your package.

You can jewellery return it if it is not to your liking. However, if you have specifically indicated changes or adjustments (customization), the right of return expires.

Are you not satisfied with the receipt? jewellery, then you can get the article within 14 days return after receipt. You can let us know within 14 days of receipt that you wish to cancel the purchase. After communicating your withdrawal, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a notice showing your wish to cancel.

How do I return (part of) my webshop order?

1. Sign up

Within 14 days after you have received your order, select the items you want to return and choose the desired return method. Even if you opt for an exchange or return in one of our shops, you must register your return. You can also return multiple orders at the same time. You can indicate this in our returns portal.

2. Packing

If you decide it jewellery to return it, we will ask you to do so jewellery undamaged, in original packaging (if reasonably possible), together with original certificate. Don't forget to remove or cover the old shipping label. Write the barcode clearly visible on the package.

3. Send

Take your package to a post office within 3 working days after registering.

4. Refund

We will refund the entire purchase amount (including any shipping and payment costs) as quickly as possible, but no later than within 14 days of receipt of the cancellation notice. However, we may wait with reimbursement until we have received the products, or until you have demonstrated that you have sent them.

Would you like to send it yourself?
Our return address is:
In the Clouds 226
1186BP Amstelveen

You can return your purchase free of charge within 14 days after the cancellation via a return label. If you want to return something on your own initiative without prior notice, the direct costs for returning are at your own expense (without return label), but the shipping costs will then be at your own expense. Items that have been specially (custom) manufactured at the request of/in consultation with the customer cannot be returned.

You also have the option to exchange or return your purchased item free of charge at one of the 7 branches of Diamond Point in the Bijenkorf. You should submit this directly to an employee of Diamond Point to do and not with customer service the Bijenkorf.  Your order must be presented undamaged and unworn (if reasonably possible) in the original packaging, including accompanying certificate and the completed return form.

When you hand in a return, you will receive proof of delivery. Your payment will be refunded as soon as possible, but no later than 14 days after cancellation, in the same manner in which the original payment was made.

You can exchange your ring for a different size within 14 days of delivery and if it is unworn and undamaged.
You are welcome in our shops on the ground floor of the Bijenkorf, where we can measure your ring size and process your exchange. If the right size for you is in the shop, the exchange will be processed immediately and you can take your new ring with you.

If you bought your ring online and are unable to exchange it for a different size in one of our shops, you can also send it to our service center. On the return form, mark the reason: 11 size not right, exchange for another size. And on the dotted line write the desired size with a pen. We will process your exchange. To measure the correct ring size at home, you can order a free ring sizer on our website.

If you have a complaint about our service, a jewellery or our website, we would like to hear from you. Complete our contact form or send an email to info@diamondpoint.nl.  We will investigate the complaint and provide a substantive response within 14 days.

Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.degeschilcommissie.nl). 

You can enter your discount code in the shopping cart at Apply Discount Code. We recommend copying and pasting the code. Then press the “Apply” button

We advise you to copy and paste the code and read whether you meet the promotional conditions. If you have done this and it still doesn't work, customer service can test the code. You can send an email to info@diamondpoint.nl with your discount code and the item number you wish to order.

For your aftersales jewellery you are welcome Diamond Point.  We make you jewellery happy to arrange it for you.

Of course we will see if we can address this warranty can do. Guarantee determination takes place in the studio. If it is not covered by warranty, you will receive a quote. It is not possible to make a warranty determination from a photo or by telephone. 

You can have your jewellery leave in one of our shops on the ground floor of the Bijenkorf, our shops. This is free of charge and you will immediately receive a receipt with the reference number on which your jewellery has been processed by us.

Do you have your jewellery purchased online and you are not able to get yours jewellery to drop it off in one of our shops? Then you can also send it to our service center.

Sending and the associated risk are at your expense. We therefore advise you to keep the proof of shipment in a safe place and to jewellery Can be packed very well: in a jewelry box surrounded by a larger box, so that it cannot sustain transport damage. Don't forget to include a note with contact information and a description of what's going on with it jewellery, Please also state the certificate number (or send a copy of the certificate).

The address is:

DP Business B.V. Attn: aftersales department, In de Wolken 226, 1186 BP Amstelveen.

You can expect an email with confirmation of receipt within a few days of receiving the package from us.

We collect real customer reviews via Lipscore.

All reviews on our website come from customers who have actually made a purchase from Diamond Point. This way you can be sure that every review is based on a real experience.