Warranty & Service

We deliver your online orders in perfect condition in a luxury Diamond Point Gift box with packing slip, return form and original Diamond Point certificate. You can also use this certificate for your insurance.

The legal warranty applies to all products that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it.

We manufacture our jewelry by hand in our studio. Despite the care of our goldsmiths, there may be a manufacturing error. If there is such a mistake with your product, you can rely on the warranty. This warranty is valid for 2 years after the purchase date and does not affect the legal warranty.

A lost piece of jewelry is not covered by warranty or leniency. We must be able to assess the jewelry before we can offer warranty or leniency. Guarantee determination takes place in the studio or in our shops. It is not possible to make a guarantee determination from a photo or by telephone.