NOTE: During the NATO summit from June 22 to 27, your package may be delayed.
While ordering, you can choose from the delivery options below.
-
The carrier only delivers the package to the specified address. Via the e-mail you will receive a Track & Trace code with which you can follow the package. If you are not at home at the time of delivery, the carrier will take it to the nearest PostNL location. You have a week the time to pick up the package from the PostNL location after which the package will be returned to Diamond Point. Don't forget to bring a valid ID when you pick up your package. Pay attention: Keep a close eye on your delivery. Please contact us immediately if something is wrong with the delivery, so that we can resolve this as soon as possible.
-
The transporter delivers the package to the specified address. Via the e-mail you will receive a Track & Trace code with which you can follow the package. If you are not at home at the time of delivery, the transporter will deliver the package to one of your neighbors. If this does not work, the package will be delivered to a PostNL point. You will receive a confirmation where and when the package can be picked up. You have then a week the time to pick up the package. Then it is sent back to Diamond Point. Don't forget to take a valid proof of identity with you if you pick up your package.
-
Good to know: from July 1, 2022 you will only receive a digital message where your package has been delivered. No more papers notes! You are always available with a PostNL account. Very handy! No account yet? Go topostnl.nl/account-aanmaken
-
You can pick up your order from one of our Diamond Point Shops in the branches of the Bijenkorf. You can find us on the ground floor. You can indicate the desired shop in the ordering process. The delivery times of this are the same as a delivery to your home. As soon as your order is in the shop you will be informed by e-mail.
-
Our delivery time differs per piece of jewelry. These delivery times can be found on the product page, in the shopping basket and on the order confirmation of the order that you receive by e -mail.
- 1 to 2 working days: We have your jewelry in stock and deliver almost immediately.
- 3 to 5 working days: We have your jewelry in stock and deliver within 3 to 5 working days.
- 3 to 6 working weeks: Your piece of jewelry is specially manufactured or made to measure in our studio.
If you have ordered multiple jewelry with different delivery times, we will keep automatically on the longest delivery time, so that we can deliver your order in one go. If you want to receive the jewelry or jewelry with a shorter delivery time earlier via a partial delivery, take Contact On with our customer service.
-
Your online orders will be delivered in a luxury Diamond Point gift box with packing slip, return form and original Diamond Point certificate. You can also use this certificate for your insurance.
We will send your order in one neutral packaging box To guarantee the safety of your order. We always request that you check your order carefully for damage or traces that can indicate that the package has been open before you put your signature. If the box has been damaged or opened, we recommend that you refuse the order and contact our customer service.
-
If you want your order outside the Netherlands, your order will also be free and insured sent.
This only applies to orders from the following countries:- Belgium
- Germany
- Finland
- France
- Ireland
- Italy
- Luxembourg
- Austria
- Portugal
- Spain
When you place an order from another country, we calculate delivery costs. You can request an indication of the delivery costs from our customer service. Costs for import duties and additional costs are for your own account.
Depending on the country, we use PostNL or FedEx.
-
Has your packaging arrived damaged or is your order not complete? Then you must report this to us within two days.
