Returning webshop orders
If you are not satisfied with the jewellery you have received, then you can returnwithin 14 days after receipt. You can let us know within 14 days of receipt that you wish to cancel the purchase. After communicating your withdrawal, you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you include a notice showing your wish to cancel.
How do I return (part of) my webshop order?
1. Sign up
Within 14 days after you have received your order, select the items you want to return or exchange and choose the desired return method. Even if you opt for an exchange or return in one of our shops, you must register your return. You can also return multiple orders at the same time. You can indicate this in our returns portal.
2. Packing
If you decide to return the jewellery, we ask that you return it undamaged, in its original packaging (if reasonably possible), together with the original certificate. Do not forget to remove or cover the old shipping label. Write the barcode clearly visible on the package.
3. Shipping
Bring your package to a post office within 14 working days after registering.
4. Refund
We will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but no later than 14 days after receiving the notice of withdrawal. However, we may wait to refund you until we have received the products, or until you have demonstrated that you have sent them back.
Frequently asked questions
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Have you placed an order on DiamondPoint.net and do you want to return an order? Easily register your return online via our website.
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- Do you have it? jewellery that was purchased via the webshop, you will receive it back from us within 14 days after we have been informed of your wish to return. The refund includes delivery costs, with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us.
- We will refund you using the same payment method you used for the original transaction. We do not charge any fees for the refund.
- We may wait with reimbursement until we have received the jewelry.
- The direct costs of returning the jewelry will be borne by us by using the return label provided.
- Returns are free if you use our returns label. Of course, you can also return the products via another carrier, in which case the costs will be borne by you.
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You are only liable for the value reduction of the goods that is the result of the use of the goods that goes beyond the nature, characteristics and operation of the goods. Note: jewelry that is manufactured in accordance with the consumer instructions (customization) are exempt from the right of withdrawal (return right).
If there is a manufacturing error or a delivery that does not match the order, you can return the item by post for free. For this you need in advance contact to record with customer service. Read more about this Service & Warranty.
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Do you want to return the ring yourself? Then please contact our customer service to request the address.
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You can also use the European model withdrawal form to notify us that you are cancelling the purchase. However, the use of this form is not mandatory.
Our return address is:
In the Clouds 226
1186BP Amstelveen